SendSpend Accessibility 

Last updated: June 2025

1. Our Commitment to Inclusive Access

SendSpend is committed to providing inclusive, barrier-free digital financial services for everyone — regardless of ability, access to infrastructure, or economic background. Accessibility is a core part of our mission to democratise finance and serve communities often left behind by traditional systems.

2. Built for the Unbanked, Designed for Everyone

SendSpend offers a cardless, mobile-first, and bank-free financial ecosystem that enables individuals and small businesses to participate fully in the digital economy. Our platform includes:

  • – E-wallets for individuals without access to traditional banking
  • – Instant UK and EU bank accounts (with IBANs) for businesses and merchants
  • – A2A (Account-to-Account) Open Banking payment gateway for fast, secure, low-cost payments
  • – A human agent network (Human ATMs) that allows users to deposit and withdraw cash without needing a bank branch
  • – Merchant tools for local vendors, digital sellers, and international businesses

    3. Accessibility Features Across Our Platform

    Our website, mobile apps, and services are developed in line with WCAG 2.1 Level AA standards, and we are continuously improving the user experience for people with disabilities. Key accessibility features include:

    • – Screen reader compatibility and alt text for meaningful visuals
    • – Full keyboard navigability
    • – High-contrast mode and scalable font support
    • – Simple layouts and intuitive navigation for users with cognitive or literacy challenges
    • – Mobile-first design, usable on low-data and older devices
    • – Ongoing development of speech-to-text and offline access capabilities

    4. Our Commitment to ESG and Social Impact

    Accessibility is central to our Environmental, Social, and Governance (ESG) values. SendSpend contributes to:

    • – Digital and financial inclusion for unbanked and underbanked populations
    • – Economic empowerment of women, small businesses, and informal traders
    • – Reduced carbon impact through paperless, cardless, branchless banking
    • – Data privacy and cyber protection with ISO/IEC 27001-certified security standards

    5. We’re Listening

    If you experience difficulty accessing any part of our website, mobile app, or services, or if you have suggestions on how we can improve accessibility, we want to hear from you.

    📧 Email: info@sendspend.com

    🌐 Website: www.sendspend.com

    🛠️ Accessibility improvements are reviewed regularly as part of our product development roadmap.